These Terms of Service (“Terms”) form a binding agreement between you (“you”, “Customer”) and Great Marketing AI LLC (“Great Marketing AI LLC”, “we”, “us”) governing your access to and use of Great Sales AI and the website at https://greatsales.ai (collectively the “Service”). By creating an account or using the Service you agree to these Terms and to our Privacy Policy.
1. Accounts
You must be at least 18 years old and able to enter a binding contract to use the Service. You are responsible for the security of your account credentials and for all activity that occurs under your account. Notify us immediately at support@greatsales.ai if you suspect unauthorized access.
2. Subscription and payment
Paid plans are billed in advance on a monthly or annual basis through Stripe. Fees are non-refundable except where required by law. We may change pricing on renewal with at least 30 days’ notice. You may cancel at any time; cancellation takes effect at the end of the current billing period.
3. Acceptable use
You agree not to:
- Use the Service to violate any law, regulation, or third-party right.
- Send spam, unsolicited bulk messages, or content that violates the CAN-SPAM Act, TCPA, GDPR, CASL, or any equivalent law.
- Upload malware or attempt to disrupt, reverse-engineer, or gain unauthorized access to the Service.
- Resell, sublicense, or use the Service to build a competing product.
- Use the Service to scrape or harvest data from Meta, Google, or any other platform in violation of that platform’s terms.
- Submit data you do not have the right to provide, or use AI outputs in ways that mislead end users about their nature.
We may suspend or terminate accounts that violate these rules, without refund, and may report unlawful activity to authorities.
4. Customer data & AI processing
You retain all rights to data you submit (“Customer Data”). You grant us a worldwide, non-exclusive license to host, copy, transmit, and process Customer Data solely to provide and improve the Service for you. AI-generated outputs (call analyses, advisor responses, drafted emails) are produced on-demand for the submitting Customer and are not used to train our models or shared across Customers. AI providers (Anthropic, OpenAI) process prompts under their respective data terms — we do not control their internal handling beyond contractual commitments.
5. Third-party integrations
The Service connects to third-party platforms such as Meta (Facebook / Instagram), Google (Gmail, Calendar, Ads), Stripe, Twilio, Apollo, Instantly, GoHighLevel, Resend, and Fathom. Your use of each integration is also subject to that platform’s own terms. We are not responsible for the availability, accuracy, or policy changes of third-party services, and we may modify or discontinue an integration with reasonable notice.
6. Service availability
We aim for high availability but do not guarantee uptime. The Service is provided on an “as is” and “as available” basis. We may perform scheduled maintenance, roll out updates, or change features at any time.
7. Intellectual property
The Service, including all software, branding, designs, and content authored by us, is and remains our property. Nothing in these Terms transfers any of our intellectual-property rights to you. You may submit feedback freely; we may use feedback to improve the Service without compensation.
8. Confidentiality
Each party will protect the other’s confidential information with the same standard of care it uses for its own (no less than reasonable care) and will use it only to perform under these Terms.
9. Warranty disclaimer
EXCEPT AS EXPRESSLY STATED, THE SERVICE IS PROVIDED WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT AI OUTPUTS WILL BE ACCURATE, COMPLETE, OR SUITABLE FOR ANY PARTICULAR PURPOSE; YOU ARE RESPONSIBLE FOR REVIEWING THEM BEFORE ACTING ON THEM.
10. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING UNDER THESE TERMS WILL NOT EXCEED THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.
11. Indemnification
You will defend, indemnify, and hold harmless Great Marketing AI LLC from any third-party claim arising out of (a) your use of the Service in violation of these Terms or applicable law, (b) Customer Data you submit, or (c) messages you send via the Service that violate anti-spam or telemarketing law.
12. Termination
Either party may terminate for material breach not cured within 30 days of notice. We may suspend the Service immediately for non-payment, security risk, or violation of Section 3. On termination, your right to use the Service ends, and we will delete Customer Data per our Privacy Policy and Data Deletion instructions.
13. Governing law & disputes
These Terms are governed by the laws of Florida, United States, without regard to conflict-of-law principles. Disputes will be resolved exclusively in the state or federal courts located in Florida, United States, and the parties consent to personal jurisdiction there.
14. Changes
We may update these Terms from time to time. Material changes will be announced in the app or by email at least 14 days before they take effect. Continued use of the Service after that date constitutes acceptance.
15. Contact
Great Marketing AI LLC
Email: support@greatsales.ai